How Are We Doing?

If you want to hear what our customers are saying about us, then this page has the information that you need. Our team is always hard at work delivering one of the best car buying experiences available in Chicagoland. Our friendly attitudes and our attention to detail has created some buzz on the Internet. All over the place, it seems that people are excited to talk about Elgin Volkswagen. Maybe it’s time that you come down to see us in Elgin. We can deliver the same great experience that our customers below had. Only this time it will be special, because it will be your experience.

Customer Lobby
Sort by: Latest review first / Highest rating first
Trevor 17 Jun 2018
Had a great experience with Jeff leasing our fanstastic Jetta Sport! Great deal, amazing dealership, purchase process was less than an hour and we love our car. This is the place to buy a Volkswagen.
5 rate
Cars.com
Yulev99 08 Jun 2018
Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..
5 rate
Edmunds
Helena 03 Apr 2018
Car shopping was easy here I had a lot of help from Victoria. She was friendly and helpful with what I needed. Would come back
5 rate
Cars.com
Cassie Castillo 02 Nov 2017
So happy I chose Elgin VW! Couldn't have asked for better service.
5 rate
Cars.com
Heidi C., Lisle, IL 30 Aug 2017
My beloved 2009 VW Rabbit was totaled a couple weeks ago by a distracted driver. I needed a new car quickly, and as the GTI was my attainable dream car (versus unattainable like say, an Audi RS 7 or R8), I looked at used GTI models in the area. But it wasn't long before my husband found a new 20...17 GTI for an amazing price at Elgin VW.Elgin isn't close to where I live and I didn't have time to go there during the week, but Sandy (our first contact at Elgin VW) never pressured us to come in ASAP like most other dealerships did. She was also willing to discuss the price and details of the car over email, which *many* other dealerships wouldn't do. (Pro tip for dealerships: telling potential customers to "come in and talk", and ignoring their questions, when they email you is a huge turnoff. It's the digital age so get with the times!) Sandy doesn't work on Saturdays so Jeff G. took over for her when we saw the car and he was also very nice and accommodating. Finance manager Daniel B. was also a pleasure to work with. He tried to sell us on an extended warranty but wasn't pushy about it, and I know it's just a part of his job.I have no idea what Elgin VW is like on the service side but the sales department provided a wonderful experience, overall! Show more
5 rate
Yelp
Tricia M., Delafield, WI 10 Jun 2017
We had a very good experience and feel we walked away with a very fair deal.  Jimmy was great to work with.
5 rate
Yelp
David R., Toledo, OH 21 May 2017
Very impressed not only with the level of service they provided but the quality of product they delivered.  The sales manager Marco was very professional and his entire staff was warm and friendly.  I could not find a better deal within 500 plus miles and was just blow away by this dealership.  T...heir dealership was clean and everyone seemed happy to be there.  I will buy from them again and recommend anyone looking for a car to check them out. Show more
5 rate
Yelp
Bob N., Elburn, IL 11 Apr 2017
Very impressed with the level of true customer service at this dealership. Start to finish, my deal was handled very professionally! Jeff G. Did a great job! I would highly recommend this dealership to anyone.
5 rate
Yelp
Daniel B., McHenry, IL 25 Mar 2017
Wasn't ready to buy a car but my 15 yr old jeep lost its transmission. I've been driving past the new VW store on Randall Rd and I thought I'd stop and see if they had something to fit my budget. My salesman Jim Conklin found me a certified pre-owned Jetta that the family just loves. Elg...in Volkswagen made the process so simple and painless. Was in service today taking advantage of the free car washes and the salesman actually remembered our names from 2 months ago. Great service. We will be back in summer to see Jimmy for the wifes car. Show more
5 rate
Yelp
Derek H., Elgin, IL 23 Mar 2017
Once again, blew away my expectations for what service should be. Steve and Maria in service are as professional and courteous as one could imagine.
5 rate
Yelp
Questions?
Please speak with our trade advisor for more information.