Elgin Volkswagen dealership customer reviews

Joe HSu 19 Sep 2020

By far the best place i have had buying a car, everyone was super professional and went out of their way. They were out of bottle water and the service manager drove to the gas station and brought water for me!! I would recommend every and any one to check this place out if you are shopping for a u...sed or new car. ????? thumbs up! Show more

5 rate

A Google User 09 Sep 2020

The salesman, Jeff, was easy to converse and the manager was open to negotiate but they didn't inform us of the forms of payment effectively. We had to jump hoops in order to pay the down. It was too late to extend our resources. We had to have a bank representative intervene.

4 rate

James Dixon 09 Sep 2020

The salesman, Jeff, was easy to converse and the manager was open to negotiate but they didn't inform us of the forms of payment effectively. We had to jump hoops in order to pay the down. It was too late to extend our resources. We had to have a bank representative intervene.

4 rate

R Drevs 31 Aug 2020

Looked at cars friendly service from an informative agent

4 rate

A Google User 31 Jul 2020

We purchased a 2021 VW Atlas SE R-Line. I had a bad experience with another dealership and came here with exactly what I wanted and with a timeframe I needed the vehicle by. They were able to find me the exact vehicle, right down to color and features. We will be coming back here in the future rega...rdless of the fact we live almost 2 hours away. We dealt with Craig, sales associate Miles/Myles, and the finance department and they were all professional, polite, and went above and beyond. Show more

5 rate

Lora Ludwig 31 Jul 2020

We purchased a 2021 VW Atlas SE R-Line. I had a bad experience with another dealership and came here with exactly what I wanted and with a timeframe I needed the vehicle by. They were able to find me the exact vehicle, right down to color and features. We will be coming back here in the future rega...rdless of the fact we live almost 2 hours away. We dealt with Craig, sales associate Miles/Myles, and the finance department and they were all professional, polite, and went above and beyond. Show more

5 rate

Jim Conklin 27 Jul 2020

I don’t really know where to begin. Such a great store and atmosphere. The service department is awesome and the sales staff is great. I have had the pleasure of working with Marco the sales manager and few of his sales folks. If you need a car or have yours fixed see elgin VW.

5 rate

J C 24 Jul 2020

Drove 20 hours round trip from Upstate NY to make a deal involving a trade for a vehicle at Elgin VW, and it was seriously worth every minute. After searching much of the North East US for a particularly optioned 2018 Tiguan SE, and having poor experiences with other, local dealerships, I expanded m...y search and found exactly what I was looking for. Vito and Allison were a pretty pleasure to work with in coordinating the deal over the phone and gave a very fair trade offer. Jeff, AJ, and Craig were all fantastic when we arrived to take delivery. All smooth and no-nonsense. We initially drove off, and noticed that a window switch was broken, and the tires were making a lot of noise. We brought it right back and they made everything right by fixing the switch and installing brand new tires! Very trustworthy and honest dealer. 10/10 would do business with again! Show more

5 rate

Dave Selchan 24 Jun 2020

Great service picking up my new vehicle from Marco Palacios. Outstanding GM.

5 rate

Ronnie 29 May 2020

Thank you Volkswagen Elgin Team! Everyone from the sales staff to management to the service staff were just amazing. Vito, Joe, Logan , to name a few of all the kind helpful staff we’ve met here made our new purchase amazing and help our older volkswagen stay in tip top shape. Thanks again!

5 rate

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