Elgin Volkswagen dealership customer reviews

Bruce Okal 30 Jul 2022

service was good as ever. I do not understand why we are charged for a new drain plug each oil change? also we were charged for 6-1/2 quarts of oil. the owner's manual does not show that much oil capacity. I do appreciated the service rep. finding us a $15 coupon while we had found and printed out a... $10 coupon. it was still over $100 for an oil and filter change on a 2017 Golf. Show more

4 rate

A Google User 09 Sep 2020

The salesman, Jeff, was easy to converse and the manager was open to negotiate but they didn't inform us of the forms of payment effectively. We had to jump hoops in order to pay the down. It was too late to extend our resources. We had to have a bank representative intervene.

4 rate

James Dixon 09 Sep 2020

The salesman, Jeff, was easy to converse and the manager was open to negotiate but they didn't inform us of the forms of payment effectively. We had to jump hoops in order to pay the down. It was too late to extend our resources. We had to have a bank representative intervene.

4 rate

R Drevs 31 Aug 2020

Looked at cars friendly service from an informative agent

4 rate

Jason 02 Dec 2019

Allison Petty and her upper management team were wonderful people. Everyone was willing to get a deal done and help me find financing at a decent rate for a used car. Sat down with me and explained everything from back to front when it came the paperwork time. Good honest hardworking people, they do... business the right way. Their goal at the end of the day is to sell cars, but they do it in a very honest and transparent way. Only bad part was I was missing a brake fluid cap which allowed spillage and moisture to build. Show more

4 rate

Jason .K 02 Dec 2019

Allison Petty and her upper management team were wonderful people. Everyone was willing to get a deal done and help me find financing at a decent rate for a used car. Sat down with me and explained everything from back to front when it came the paperwork time. Good honest hardworking people, they do... business the right way. Their goal at the end of the day is to sell cars, but they do it in a very honest and transparent way. Only bad part was I was missing a brake fluid cap which allowed spillage and moisture to build. Show more

4 rate

Cameron Kindra 19 Sep 2019

Everyone at the dealership was friendly, everyone had a positive spirit & were smiling. Everyone made sure we were comfortable & answered every question we had willingly, even though we were being very thorough with our investigation about pricing & vehicle specifications. Ultimately, I left without... any unanswered questions. Conversations during down time were friendly, professional, and respectful and we enjoyed getting to know everyone we worked with. I left with an incredible car at I price that I was comfortable with! Show more

4 rate

Don 11 Sep 2019

Very open with the drop off time. The pick up process needs improvement. Never had a problem with the repairs.

4 rate

Lucky Lucy1205 12 Mar 2019

Stopped to browse. Came home with a new car. Wonderful sales associate, Rob. No pressure. Great car. We'll see about the Service Department soon. Stay tuned .....

4 rate

Lucky 30 Aug 2016

A very nice place to shop. Friendly, courteous sales force. Sadly for me, they didn't have the vehicle I was shopping for, and though they tried to 'encourage' me to take the one they had anyway, I did not, and I'll continue to shop.

4 rate

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