2023 Volkswagen Tiguan SE R-Line Black

23 December 2017Elgin Volkswagen is a stand alone VW dealer.  This translates to a total focus and service on VW.  When I entered, I met Jeff Gossage who was a no pressure and well informed sales professional.  I had what seemed to be a difficult situation, viz. getting out of a current lease and then leasing another VW.  It was seamlessly done and I got the exact 2017 VW Golf Alltrack with the exact options I wanted.

Fantastic service and attention!  From the beginning of sales (Shawn), to the personal attention (GM -Rick), to the final process (Finance - John), we could not have been more pleased with Elgin Volkswagen.  If you are in the market for a car, this is the final destination. One other note:  Shawn was HIGHLY knowledgable of the inner-workings of the car.  He spent a lot of time going over all the features and got us set up before we drove away.  Thank you again, Shawn!

My beloved 2009 VW Rabbit was totaled a couple weeks ago by a distracted driver. I needed a new car quickly, and as the GTI was my attainable dream car (versus unattainable like say, an Audi RS 7 or R8), I looked at used GTI models in the area. But it wasn't long before my husband found a new 2017 GTI for an amazing price at Elgin VW.Elgin isn't close to where I live and I didn't have time to go there during the week, but Sandy (our first contact at Elgin VW) never pressured us to come in ASAP like most other dealerships did. She was also willing to discuss the price and details of the car over email, which *many* other dealerships wouldn't do. (Pro tip for dealerships: telling potential customers to "come in and talk", and ignoring their questions, when they email you is a huge turnoff. It's the digital age so get with the times!) Sandy doesn't work on Saturdays so Jeff G. took over for her when we saw the car and he was also very nice and accommodating. Finance manager Daniel B. was also a pleasure to work with. He tried to sell us on an extended warranty but wasn't pushy about it, and I know it's just a part of his job.I have no idea what Elgin VW is like on the service side but the sales department provided a wonderful experience, overall!

Very impressed not only with the level of service they provided but the quality of product they delivered.  The sales manager Marco was very professional and his entire staff was warm and friendly.  I could not find a better deal within 500 plus miles and was just blow away by this dealership.  Their dealership was clean and everyone seemed happy to be there.  I will buy from them again and recommend anyone looking for a car to check them out.

Very impressed with the level of true customer service at this dealership. Start to finish, my deal was handled very professionally! Jeff G. Did a great job! I would highly recommend this dealership to anyone.

Once again, blew away my expectations for what service should be. Steve and Maria in service are as professional and courteous as one could imagine.

This is the second time in 2 years that I had to purchase a new car, so I feel like I've had enough experiences to give a fair Yelp review. Our 2015 Kia was totaled recently after a teenage boy hit us, so we were suddenly in a market for a new car. We hit up a couple of different dealerships to test out the 2016 VW GTI and compare pricing. The first quote I got was from Elgin VW. It was a very competitive price, but I wanted to give the VW dealership in Schaumburg a chance to beat it. When they were not able to beat the price, they used questionable tactics to try to make the sale. I made my way back to Elgin VW and purchased the car for a great price at a great rate. Marco and Jeff were great and it's a beautiful dealership to boot!

Jeff was an easy and helpful salesman to work with.  I was able to bring my mechanic in to check the vehicle out and they were kind enough to put it up on a lift with no problems.  Everything checked out and we ended up buying the vehicle.  So far so good, no problems with the car.  I will recommend this dealership to friends and family looking for a new vehicle.

Did my first service on my Volkswagen at Elgin VW. Maria took care of me and made sure everything was quick. I love the bath they gave the car it was much appreciated. I will be doing all my service at Elgin VW.

My car buying experience at the Elgin VW was easy and painless! My sales person, Allison Petty was accommodating to my wants and needs when I  purchased my vehicle and extremely friendly! I would highly recommend this dealership.

Excellent sales and service. I have purchased several vehicles from this dealership. The staff is always polite, professional and honest. They are up front with their customers and treat them with respect.

We recently purchased a vehicle at Elgin Volkswagen and had an excellent experience from start to finish. I rarely post reviews, however when you have exemplary service it deserves acknowledgement. The location was clean and orderly. The sales team was no-pressure, which was refreshing. We worked with salesman Ricky, who deserves the 5-star rating and recognition. He was a pleasure to work with, professional, friendly, thorough and highly knowledgeable. I would highly recommend anyone seeking a Volkswagen to meet with Ricky at Volkswagen in Elgin.

Great staff! Very accommodating. They were able to squeeze me in without an appointment. All done. No worries! Thank you

Ask for Chris Brush, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service at VW Elgin, they know their stuff!! This was the easiest dealership I have ever bought car with. I was in and out in 2.5 hours. They were efficient but also made sure that everything was covered at the best price in Chicagoland! You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating! I highly recommend this dealership. Best Regards, Mike Pisanski (Klusko)

service was good as ever. I do not understand why we are charged for a new drain plug each oil change? also we were charged for 6-1/2 quarts of oil. the owner's manual does not show that much oil capacity. I do appreciated the service rep. finding us a $15 coupon while we had found and printed out a $10 coupon. it was still over $100 for an oil and filter change on a 2017 Golf.

Bought a nice pre-owned 2018 Ford Fusion SE for $2,120 below the CarFax value from this place. My salesperson was Ricky who was great to work with and did everything he could to help me out. I recommend him if you are looking for a good car-buying experience. I've been enjoying the car so far.

Ricky is a new sales person and his first week on the job. He was very personable, professional, and to the point. Got the car we wanted with no hassle. Go visit Ricky!

Went in to buy my son a car and the folks at VW Elgin could not have been more honest and helpful. My sales person was Jeff and he was great. He was honest, helpful and did not pull any gimmicks. The buying process was straight forward and quick. I would recommend this dealer to anyone looking for an honest deal and fair deal.

Customer service and customer care was next level! Larry was extremely helpful and patient. He was able to accommodate my vehicle maintenance schedule in a timely manner. Once we arrived Bud was super friendly and accommodating. He disinfected our waiting area and provided good conversation and social distancing options. Lastly, Erv was so professional and prompt. His check in and out process was quick and efficient! He thoroughly explained the completed services and vehicle updates. He was also very friendly! Thank you guys for doing such a wonderful job!! Happy New Year!

There're places that you wish you could give less then Zero Stars, and there're also places that you wish you could give them 100 Stars. Well Elgin Volkswagen is one of those places that I wish I could give 100 stars. Everyone is Friendly Kind and Professional and they know their business inside out. Their prices are much better then your neighborhood mechanic. I have a new car and I deal with Service, Alex and everyone in that department are the best at what they do. I highly recommend this place. Thank you for your Services.

I appreciate all the hard work and communication Rob and Jonathan put in to help me. I talked to Rob for one week straight and he didn’t give up

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

When arrive for my appointment for service We were greeted and process right away and our wait time was in less then a hour. Was very pleased

Very open with the drop off time. The pick up process needs improvement. Never had a problem with the repairs.

Everything was a great experience, would definitely be buy at Elgin Volkswagen for now on and only at Elgin Volkswagen

Able to conduct business over the phone and not have to play all the games that are associated with most dealerships.

I was impressed with the professional service and the clean and friendly atmosphere. My car was serviced in the amount of time that was estimated.

It was a very quick process compared to the hours you would spend at other dealers. AJ did a fantastic job, made the process simply easy

Customer service is top notch! Had my vehicle serviced and out the door in a timely manner. Will definitely continue to bring my vehicle here for future work/maintenance!

Very efficiently handled in a minimum of time. Professionally handled in all respects. Will continue to use and recommend this dealership

We arrived around a quarter past seven and were greeted by Marcos as soon as we entered. He was our salesperson for the evening. After introducing himself, he asked what we came in for. I explained we came to see a used 2017 VW Jetta. After clarification on which one in particular, he took us to his desk and we sat down so he could photocopy my driver's license. Shortly after that he came back and had the car prepared for a test drive. We went on the drive and everything went smoothly. He encouraged me to open up the car a bit more once we were on a road more suitable to that kind of driving. All standard car-showing stuff. Afterward we sat down to discuss the price and any additional fees. Most of the standard fee stuff was there. We negotiated on one of the fees and on the price itself. Marcos discussed it with his manager, came back and it was close to what I was looking for. After some hemming and hawing I went ahead with the agreed upon price and we had the financing to get done. The initial rate was too high for my blood but they were able to knock it down a few points to something more reasonable. The finance manager Rayan was very straight-forward and did his best to get me a good rate and to explain everything. It was very step-by-step. After signing all the required documents I received the keys and a copy of all the paperwork. We left a bit after closing but they were patient and closed out the sale. Marcos and Rayan did very well for us and I am satisfied with their efforts. Thanks Elgin VW!

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

Jeff Gossage does a great job of not pressuring his customers into a sale. Very fair.

My salesman was very helpful and patient

Shawn and Marco did an amazing job explaining the process to me and were very patient and extremely helpful.

Was a great experience. The sales women and manager Jon Sammons was great. They got me a fantastic deal would definitely recommend was a easy good fast experience.

Purchasing a vehicle through Elgin VW was just awesome!! Bruce Taira is a great person to work with and he truly looks out for the best with a buyer. I was concerned about the old 'bait and switch' at first...But at the end of the day, we worked on a vehicle that fit my needs and at the right price range! Most dealers want to pump and run...Elgin VW is legit!

We bought a new 2018 Beetle with Bruce Taira. We did all the negotiations online and over the phone and he sent us the terms of sale. Also gave us great value on our trade in sight unseen. There was no manager BS, would highly recommend Bruce and this dealership.

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..