2014 Chevrolet Malibu LS 1LS

23 December 2017Elgin Volkswagen is a stand alone VW dealer.  This translates to a total focus and service on VW.  When I entered, I met Jeff Gossage who was a no pressure and well informed sales professional.  I had what seemed to be a difficult situation, viz. getting out of a current lease and then leasing another VW.  It was seamlessly done and I got the exact 2017 VW Golf Alltrack with the exact options I wanted.

Fantastic service and attention!  From the beginning of sales (Shawn), to the personal attention (GM -Rick), to the final process (Finance - John), we could not have been more pleased with Elgin Volkswagen.  If you are in the market for a car, this is the final destination. One other note:  Shawn was HIGHLY knowledgable of the inner-workings of the car.  He spent a lot of time going over all the features and got us set up before we drove away.  Thank you again, Shawn!

My beloved 2009 VW Rabbit was totaled a couple weeks ago by a distracted driver. I needed a new car quickly, and as the GTI was my attainable dream car (versus unattainable like say, an Audi RS 7 or R8), I looked at used GTI models in the area. But it wasn't long before my husband found a new 2017 GTI for an amazing price at Elgin VW.Elgin isn't close to where I live and I didn't have time to go there during the week, but Sandy (our first contact at Elgin VW) never pressured us to come in ASAP like most other dealerships did. She was also willing to discuss the price and details of the car over email, which *many* other dealerships wouldn't do. (Pro tip for dealerships: telling potential customers to "come in and talk", and ignoring their questions, when they email you is a huge turnoff. It's the digital age so get with the times!) Sandy doesn't work on Saturdays so Jeff G. took over for her when we saw the car and he was also very nice and accommodating. Finance manager Daniel B. was also a pleasure to work with. He tried to sell us on an extended warranty but wasn't pushy about it, and I know it's just a part of his job.I have no idea what Elgin VW is like on the service side but the sales department provided a wonderful experience, overall!

Very impressed not only with the level of service they provided but the quality of product they delivered.  The sales manager Marco was very professional and his entire staff was warm and friendly.  I could not find a better deal within 500 plus miles and was just blow away by this dealership.  Their dealership was clean and everyone seemed happy to be there.  I will buy from them again and recommend anyone looking for a car to check them out.

Very impressed with the level of true customer service at this dealership. Start to finish, my deal was handled very professionally! Jeff G. Did a great job! I would highly recommend this dealership to anyone.

Once again, blew away my expectations for what service should be. Steve and Maria in service are as professional and courteous as one could imagine.

This is the second time in 2 years that I had to purchase a new car, so I feel like I've had enough experiences to give a fair Yelp review. Our 2015 Kia was totaled recently after a teenage boy hit us, so we were suddenly in a market for a new car. We hit up a couple of different dealerships to test out the 2016 VW GTI and compare pricing. The first quote I got was from Elgin VW. It was a very competitive price, but I wanted to give the VW dealership in Schaumburg a chance to beat it. When they were not able to beat the price, they used questionable tactics to try to make the sale. I made my way back to Elgin VW and purchased the car for a great price at a great rate. Marco and Jeff were great and it's a beautiful dealership to boot!

Jeff was an easy and helpful salesman to work with.  I was able to bring my mechanic in to check the vehicle out and they were kind enough to put it up on a lift with no problems.  Everything checked out and we ended up buying the vehicle.  So far so good, no problems with the car.  I will recommend this dealership to friends and family looking for a new vehicle.

Did my first service on my Volkswagen at Elgin VW. Maria took care of me and made sure everything was quick. I love the bath they gave the car it was much appreciated. I will be doing all my service at Elgin VW.

My car buying experience at the Elgin VW was easy and painless! My sales person, Allison Petty was accommodating to my wants and needs when I  purchased my vehicle and extremely friendly! I would highly recommend this dealership.

Fantastic dealership. Service department is topnotch. Set your appointment and they get you in and out. Management checks in with you and are friendly and up beat. Sales person not pushy, let you make your decision.

I spoke to someone named Haley on the phone who was very helpful on giving details about the car I wanted and being very kind in general. When I got to the dealership everything was that much easier because I already had in mind what I wanted to get, I was out of the lot and driving home within 60 minutes of arriving. Quality customer service and in-person experience, I recommend this dealership for anyone who is looking for an affordable, safe car.

I had the pleasure of speaking with Haley, she was very patient with me even though I was asking multiple questions. She made me feel comfortable and not like I was being taken advantage of. She made my vehicle searching process very stress free!

First off very nice staff. When I got there very welcoming we had Malia she was very helpful. Got my SUV that my husband and I wanted at our budget price. Highly recommended!

I highly recommend going here. Staff are all friendly especially Haley. She answered all my questions and made my experience more like dealing with family and not just trying to get you to buy. If I buy again in the future it will definitely be here with Haley.

I had the pleasure of working with Haley, she was by far the most helpful and personable representative I have come by. She made the vehicle purchasing process smooth and stress free as possible for me! I will be referring many family and friends to her and Elgin volkswagen! Great job everyone.

Haley was by far the most helpful representative i have encountered! We all know shopping for a new vehicle can be stressful at times but with her help it stress free! I appreciate you knowledge while answering all of my questions! Thank you Haley!

Great buying experience here. Very easy people to work with. I met with Rebecca but everyone seemed really friendly. It's the kind of place you want to buy a car.

Thank you Malia for helping me with my new purchase. I know I was a handful but you did everything in your power to help me. I recommend this dealer ship too anyone looking to buy a car. Now this place goes that extra mile to help satisfy your needs.

Came in with my brother to help him buy a new Jetta. Spoke to Malia, she was wonderful to deal with. Helped us narrow down to the perfect Jetta and went over the features on the phone, and had everything ready for when we came in. Staff was wonderful to deal with and no surprises or gimmicks! Thanks Malia for all your hard work!

I appreciate all the hard work and communication Rob and Jonathan put in to help me. I talked to Rob for one week straight and he didn’t give up

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

When arrive for my appointment for service We were greeted and process right away and our wait time was in less then a hour. Was very pleased

Very open with the drop off time. The pick up process needs improvement. Never had a problem with the repairs.

Everything was a great experience, would definitely be buy at Elgin Volkswagen for now on and only at Elgin Volkswagen

Able to conduct business over the phone and not have to play all the games that are associated with most dealerships.

I was impressed with the professional service and the clean and friendly atmosphere. My car was serviced in the amount of time that was estimated.

It was a very quick process compared to the hours you would spend at other dealers. AJ did a fantastic job, made the process simply easy

Customer service is top notch! Had my vehicle serviced and out the door in a timely manner. Will definitely continue to bring my vehicle here for future work/maintenance!

Very efficiently handled in a minimum of time. Professionally handled in all respects. Will continue to use and recommend this dealership

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

Jeff Gossage does a great job of not pressuring his customers into a sale. Very fair.

My salesman was very helpful and patient

Shawn and Marco did an amazing job explaining the process to me and were very patient and extremely helpful.

Was a great experience. The sales women and manager Jon Sammons was great. They got me a fantastic deal would definitely recommend was a easy good fast experience.

Purchasing a vehicle through Elgin VW was just awesome!! Bruce Taira is a great person to work with and he truly looks out for the best with a buyer. I was concerned about the old 'bait and switch' at first...But at the end of the day, we worked on a vehicle that fit my needs and at the right price range! Most dealers want to pump and run...Elgin VW is legit!

We bought a new 2018 Beetle with Bruce Taira. We did all the negotiations online and over the phone and he sent us the terms of sale. Also gave us great value on our trade in sight unseen. There was no manager BS, would highly recommend Bruce and this dealership.

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..