2017 Volkswagen Jetta 1.4T S

23 December 2017Elgin Volkswagen is a stand alone VW dealer.  This translates to a total focus and service on VW.  When I entered, I met Jeff Gossage who was a no pressure and well informed sales professional.  I had what seemed to be a difficult situation, viz. getting out of a current lease and then leasing another VW.  It was seamlessly done and I got the exact 2017 VW Golf Alltrack with the exact options I wanted.

Fantastic service and attention!  From the beginning of sales (Shawn), to the personal attention (GM -Rick), to the final process (Finance - John), we could not have been more pleased with Elgin Volkswagen.  If you are in the market for a car, this is the final destination. One other note:  Shawn was HIGHLY knowledgable of the inner-workings of the car.  He spent a lot of time going over all the features and got us set up before we drove away.  Thank you again, Shawn!

My beloved 2009 VW Rabbit was totaled a couple weeks ago by a distracted driver. I needed a new car quickly, and as the GTI was my attainable dream car (versus unattainable like say, an Audi RS 7 or R8), I looked at used GTI models in the area. But it wasn't long before my husband found a new 2017 GTI for an amazing price at Elgin VW.Elgin isn't close to where I live and I didn't have time to go there during the week, but Sandy (our first contact at Elgin VW) never pressured us to come in ASAP like most other dealerships did. She was also willing to discuss the price and details of the car over email, which *many* other dealerships wouldn't do. (Pro tip for dealerships: telling potential customers to "come in and talk", and ignoring their questions, when they email you is a huge turnoff. It's the digital age so get with the times!) Sandy doesn't work on Saturdays so Jeff G. took over for her when we saw the car and he was also very nice and accommodating. Finance manager Daniel B. was also a pleasure to work with. He tried to sell us on an extended warranty but wasn't pushy about it, and I know it's just a part of his job.I have no idea what Elgin VW is like on the service side but the sales department provided a wonderful experience, overall!

Very impressed not only with the level of service they provided but the quality of product they delivered.  The sales manager Marco was very professional and his entire staff was warm and friendly.  I could not find a better deal within 500 plus miles and was just blow away by this dealership.  Their dealership was clean and everyone seemed happy to be there.  I will buy from them again and recommend anyone looking for a car to check them out.

Very impressed with the level of true customer service at this dealership. Start to finish, my deal was handled very professionally! Jeff G. Did a great job! I would highly recommend this dealership to anyone.

Once again, blew away my expectations for what service should be. Steve and Maria in service are as professional and courteous as one could imagine.

This is the second time in 2 years that I had to purchase a new car, so I feel like I've had enough experiences to give a fair Yelp review. Our 2015 Kia was totaled recently after a teenage boy hit us, so we were suddenly in a market for a new car. We hit up a couple of different dealerships to test out the 2016 VW GTI and compare pricing. The first quote I got was from Elgin VW. It was a very competitive price, but I wanted to give the VW dealership in Schaumburg a chance to beat it. When they were not able to beat the price, they used questionable tactics to try to make the sale. I made my way back to Elgin VW and purchased the car for a great price at a great rate. Marco and Jeff were great and it's a beautiful dealership to boot!

Jeff was an easy and helpful salesman to work with.  I was able to bring my mechanic in to check the vehicle out and they were kind enough to put it up on a lift with no problems.  Everything checked out and we ended up buying the vehicle.  So far so good, no problems with the car.  I will recommend this dealership to friends and family looking for a new vehicle.

Did my first service on my Volkswagen at Elgin VW. Maria took care of me and made sure everything was quick. I love the bath they gave the car it was much appreciated. I will be doing all my service at Elgin VW.

My car buying experience at the Elgin VW was easy and painless! My sales person, Allison Petty was accommodating to my wants and needs when I  purchased my vehicle and extremely friendly! I would highly recommend this dealership.

Allison Petty and her upper management team were wonderful people. Everyone was willing to get a deal done and help me find financing at a decent rate for a used car. Sat down with me and explained everything from back to front when it came the paperwork time. Good honest hardworking people, they do business the right way. Their goal at the end of the day is to sell cars, but they do it in a very honest and transparent way. Only bad part was I was missing a brake fluid cap which allowed spillage and moisture to build.

We were treated with utmost respect and received a great deal. The process was simple and straightforward. The folks working there were very cordial and professional.

After a negative experience with another local VW dealer we ended up at Elgin VW - it was like night & day. These guys were totally professional, receptive to concerns and really stepped up when the vehicle we ended up purchasing had an issue. I would highly recommend them, based on our October 2019 experience.

Rob is a knowledgeable, friendly and low-pressure guy to work with on the sales side. Marco in finance provided a detailed breakdown of the sales figures, giving me the confidence I needed to move forward with the deal, and AJ closed the transaction in a friendly, professional manner. Great dealership experience - highly recommend!

Very friendly and knowledgeable employees. Highly recommend this place + they gave us the best price for a new car

Very helpful and had great knowledge about the vehicle is was buying. Rebecca helped us into the vehicle for our family. Thanks.

Very professional and thorough service on Saturday. Will definitely go back.

I felt there was no pressure to buy and the salesman and other people I dealt with were upfront and straightforward in our dealings. I didn't feel there was any attempt to deceive me. I also loved the indoor delivery of the car, as it was raining all day. I also love the new Jetta.

Rob and Marco were great to work with. I purchased an Atlas and I was very selective on the trim/colors that I wanted on the car. They were able to find me the exact car I wanted in a matter of 48 hours and delivered on their promise!!!

Everyone at the dealership was friendly, everyone had a positive spirit & were smiling. Everyone made sure we were comfortable & answered every question we had willingly, even though we were being very thorough with our investigation about pricing & vehicle specifications. Ultimately, I left without any unanswered questions. Conversations during down time were friendly, professional, and respectful and we enjoyed getting to know everyone we worked with. I left with an incredible car at I price that I was comfortable with!

When arrive for my appointment for service We were greeted and process right away and our wait time was in less then a hour. Was very pleased

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

I appreciate all the hard work and communication Rob and Jonathan put in to help me. I talked to Rob for one week straight and he didn’t give up

Very open with the drop off time. The pick up process needs improvement. Never had a problem with the repairs.

Customer service is top notch! Had my vehicle serviced and out the door in a timely manner. Will definitely continue to bring my vehicle here for future work/maintenance!

It was a very quick process compared to the hours you would spend at other dealers. AJ did a fantastic job, made the process simply easy

I was impressed with the professional service and the clean and friendly atmosphere. My car was serviced in the amount of time that was estimated.

Able to conduct business over the phone and not have to play all the games that are associated with most dealerships.

Everything was a great experience, would definitely be buy at Elgin Volkswagen for now on and only at Elgin Volkswagen

Jeff was really a pleasure to work with. NO pressure and very accommodating. Got us right into a test drive without needing to gather all our personal info first. He helped expedite to process substantially. Very genuine and nice guy.

The salesperson was very warm and friendly, patiently answered our many, many questions and was very helpful introducing me to the car.

Jeff Gossage does a great job of not pressuring his customers into a sale. Very fair.

Shawn and Marco did an amazing job explaining the process to me and were very patient and extremely helpful.

My salesman was very helpful and patient

Was a great experience. The sales women and manager Jon Sammons was great. They got me a fantastic deal would definitely recommend was a easy good fast experience.

Purchasing a vehicle through Elgin VW was just awesome!! Bruce Taira is a great person to work with and he truly looks out for the best with a buyer. I was concerned about the old 'bait and switch' at first...But at the end of the day, we worked on a vehicle that fit my needs and at the right price range! Most dealers want to pump and run...Elgin VW is legit!

We bought a new 2018 Beetle with Bruce Taira. We did all the negotiations online and over the phone and he sent us the terms of sale. Also gave us great value on our trade in sight unseen. There was no manager BS, would highly recommend Bruce and this dealership.

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..

Bought vehicle 06/05/2018 Atlas Never spent less time for purchasing new car. Thank's to Shawn Quindel .Very professional,knowledgeable & smart guy.If someone in process to by new vehicle please stop by Elgin VW ask Shawn and you will be Happy with yours experienceThank you Shawn..