Customer Testimonials

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DealerRater Oct 22, 2023

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer ...

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DealerRater Sep 6, 2023

Jorge was great! Greeting us but then let us look around as needed. He was there to answer all our questions when we were ready. Jorge was a pleasure to work with.

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DealerRater Jul 29, 2023

Rebecca and Anthony made my car buying experience that much more enjoyable. They were personable, helpful, and willing to do whatever it took to get me in my new vehicle. I couldn’t recommend Elgin Volkswagen enough.

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DealerRater Jul 28, 2023

Awesome staff! Car shopping was quick and easy. They were able to get me in and out with no issues. Definitely recommend shopping here!

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DealerRater Dec 28, 2017

Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I had visited there in early 2017 for an oil and filter change as well as to check out the dealership. During that visit, I first met Steven Eckhardt, who is the Assistant Service Manager. When the servicing was done, Steve reviewed the work he’d done and indicated that the inspection didn’t reveal any problems. While the service work was being done, I walked into the very large showroom to look around at ...

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DealerRater Dec 21, 2017

I was looking to lease a new 2018 VW Tiguan SEL 4Motion.. Made and appointment to discuss doing this at Elgin Volkswagen. Two hours later, the transaction was completed to my satisfaction. I got the vehicle I wanted and was able to easily turn in me existing leased VW. The showroom was great, the sales consultant and sales manager were great, and the overall experience was exceptional. I didn't ask about the dealerships community outreach program but noticed that the staff at the dealership was diverse which is a plus.

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